WARRANTY
Warranty Service
To ensure long-term, worry-free use, MAXEVIS STORE offers warranty services for eligible products. Warranty periods and coverage vary by product.
OUR WARRANTY
For your peace of mind and long-term use.
The warranty period and conditions for each product are listed on each product page, in the instruction manual, and on the warranty card. If you wish to make a warranty claim, please check the warranty details for the product and contact us.
Warranty Period
The warranty period varies by product. Please check the period stated on each product page, in the instruction manual, or on the warranty card.
Warranty Coverage
We will address malfunctions and defects in the product body that occur during normal use, in accordance with the warranty provisions for each product.
Information to Provide
We will ask for your order number, purchase date, product name, and details of the issue. Depending on the symptoms, we may ask you to provide photos or videos.
Warranty Response
After confirming the details, we will inform you of the repair, replacement, or other appropriate action, based on the warranty conditions for each product.
NOT COVERED
Main Cases Not Covered by Warranty
- Damage due to external forces such as drops, impacts, or pressure
- Malfunctions due to water exposure or liquid ingress
- Use in a manner not specified in the instruction manual or incorrect use
- Disassembly, modification, or unauthorized repair
- Malfunction or damage due to natural disasters such as fire, earthquake, or flood
- Changes occurring due to the nature of the product, such as consumables or age-related deterioration
- Other cases specified as exclusions in the warranty provisions for each product
*The above are general examples. The actual warranty coverage and exclusion conditions are prioritized by the warranty provisions for each product.
WARRANTY FLOW
Warranty Response Flow
Contact Us
Please contact us via the inquiry form.
Information Confirmation
We will confirm your order number, product name, symptoms, etc.
Situation Confirmation
We may ask for photos or videos as needed.
Warranty Determination
We will determine eligibility based on warranty provisions.
Response Guidance
We will guide you on repair, replacement, or other appropriate actions.
MAX CLUB MEMBERS
Even more peace of mind for members.
MAX CLUB plans to offer exclusive member support benefits, such as extended warranties for eligible products. Please check the MAX CLUB page for eligible products and benefits.
About MAX CLUB →WARRANTY SUPPORT
Do you need help with your warranty?
Please prepare your order number, product name, and symptoms, and contact us via the inquiry form.
Contact Us →